Ecommerce Email Marketing Agency That Grows Revenue and Retention

It depends on what you actually need. Scope drives pricing: number of emails per month, whether you need automation builds, a platform migration, or full ongoing management. List size and lifecycle complexity factor in, too.

We offer retainer-based engagements and project-based work. A one-time flow setup is scoped differently from a full-service monthly program. We won't know the right number until we understand your program. Schedule a consultation, and we'll give you a straight picture.

The foundational ones: welcome series, abandoned cart, browse abandonment, post-purchase, replenishment, winback, and VIP/loyalty. Most brands have two or three of these live; few have all of them working well.

We plan, write, design, code, and deploy every flow. Beyond the core set, we build sequences specific to your product type, buying cycle, and platform data. A consumables brand needs a replenishment trigger that a one-time purchase brand doesn't. A high-AOV brand needs a longer consideration sequence than a $30 impulse buy. We build for what your customers actually do, not a generic ecommerce template.

Most retention problems aren't retention problems. They're timing problems. A customer who bought once and never came back usually didn't get a reason to return at the right moment.

We build post-purchase sequences that educate, cross-sell, and re-engage before the window closes. We use purchase frequency data to identify who's trending toward lapse and trigger winback campaigns before they're already gone. Customers who've churned are significantly harder to recover than customers who are simply going quiet. The difference in results is substantial.

Every lifecycle program we build has CLV growth built into the structure, not added later as an afterthought.

Yes. Shopify, Shopify Plus, WooCommerce, Magento, BigCommerce, and custom builds. Platform support isn't the hard part. The hard part is making sure your store data, purchase history, browse behavior, and cart activity flow correctly into the segments and triggers that drive revenue. A lot of programs fall apart there. Our team handles the integration directly, so you're not debugging a broken data connection six weeks after launch.

Yes, and it's not an unusual situation. We've stepped into programs mid-flight, inherited messy setups, and taken over from agencies that weren't delivering, all without dropping campaign cadence.

The audit phase is specifically designed for this. Before we touch anything live, we map everything that's running: flows, campaigns, suppression lists, authentication setup, and platform configuration. Nothing gets changed until we understand what's there and why.

We handle both. Copywriters and designers who specialize in ecommerce email, not generalists pulled from other disciplines.

You provide brand guidelines, product assets, and feedback. We handle copy, design, HTML coding, QA, and deployment. If you have an in-house creative team and want to keep them involved, we can work within that structure too. Most clients find it's easier to hand it off entirely, but the collaboration model works when there's a strong internal creative direction worth preserving.

Both, and the work looks different depending on where you are.

Early-stage brands typically need the foundation built: flows, templates, and a deliverability setup that won't hurt them later. Larger brands usually have the pieces in place, but aren't getting the most out of them. We've worked with brands starting from zero in email and with enterprise programs at the scale of Zappos and eBay.

We scope based on where you actually are. We've built from zero and optimized at enterprise scale. The size of the program doesn't change how seriously we take it.

We've been doing this for 16 years, and email is still the only thing we do. Not a generalist digital agency with an email team bolted on. 120+ people whose entire job is email and SMS, with certified expertise across 40+ platforms.

The practical difference: when you've run programs across hundreds of ecommerce brands, you stop testing things that have already been tested. You know which flows move revenue for which product types, which deliverability fixes actually hold, and where most agencies leave money sitting. That cross-brand experience is what an in-house team or a generalist agency can't replicate.

Across our client base, we've attributed $180M in email revenue. That number comes from brands at every stage, from early DTC to enterprise.

Yes. Project-based work is a real option alongside full-service retainers, not a consolation offering.

If you need a one-time flow build, a deliverability audit, an ESP migration, or a template redesign, we scope it as a standalone project. You get the same team and the same standard of work, just contained to the specific problem you're solving.

A lot of clients start this way. A focused project is a reasonable way to see how we work before committing to ongoing management. Some stay project-based because that's genuinely all they need. Either way works.